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Found a step that doesn't match your phone? Have a question we should answer? Email us.

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Passwords, bank details, Social Security numbers or verification codes. We'll never ask for them. Anyone who does is not us.

We can't fix phones remotely or take calls. For free help by phone, AARP's Senior Planet hotline is 888-713-3495 (Monday to Friday 9am–8pm, Saturday 9am–2pm Eastern, as listed on their site on October 22, 2026). Senior Planet also offers free classes and 1-on-1 tutoring.